Refund policy

Our promise

Every Shabbox is packed with care. If something isn't right, email support@theshabbox.com and we'll make it right.

Damaged, missing or late boxes

If your box arrives damaged, is missing an item, or doesn't arrive before Shabbat because of a problem on our end, email us within 7 days of the delivery date with your order number (and a photo if something is damaged). We'll send a replacement or refund the affected items or the full order.

Food items

Because Shabbox contains food, we can't accept returns of opened boxes or food items.

Kippahs and other non-food items

Unused kippahs and other non-food items can be returned within 30 days of delivery for a refund. Email us first so we can send return instructions. Return shipping is paid by the customer unless the item arrived damaged or was sent in error.

Cancellations

You can cancel your order for a full refund any time before it ships. Just email us with your order number.

Refunds

Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

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